2000 Service Plan - Service changes to improve financial performance

Financial evaluation of present services

As part of the TTC's service standards, the Commission has established financial criteria to govern whether a new service should be introduced, whether a trial service should be continued, or whether a service which is a regular part of the TTC system but has low ridership should be modified or removed. These financial criteria are used to evaluate every possible service change, including those in the annual service plan.

For every period of service on every bus and streetcar route, the change in ridership per dollar of net cost change has been calculated. For services which are already being provided, this is the number of customers who would no longer use the TTC per dollar of net cost savings if the service were removed. For proposed new services, this is the number of new customers who would be attracted to the TTC per dollar of net cost increase if the service were introduced.

A minimum value for the customer change per dollar of net cost change is established each year as the TTC's operating budget is established. The minimum value depends on the amount of fare revenue that is expected from customers and the amount of funding that is provided by the City of Toronto. For 1998, the minimum value is 0.23.

New services will not be introduced if the customer change per dollar of net cost change is below 0.23. Recently-introduced services which are on trial will be removed if the customer change per dollar of net cost change is below 0.23. Other services will be modified to reduce their costs if the customer change per dollar of net cost change is under 0.23, and if service reductions are required, either because of declining ridership or reductions in funding, then these services would be recommended for removal.

Appendix B lists the periods of service on 75 routes during which the financial performance does not meet the TTC's standard of a customer change per dollar of net cost change value below 0.23.

This section presents recommendations for major changes on one route, to reduce costs, so that the financial performance is improved. Research is being conducted to find ways to increase the capacity of one type of bus, so that costs can be reduced on three routes. Also described are minor changes that are being made on 36 routes, also to reduce costs.

The operating costs saved by these changes will be reallocated to introduce the new services that are recommended in this report, because they would attract more customers to the TTC. By re-allocating operating resources from routes with poor financial performance to new services which are justified under the TTC's service standards, more customers will be attracted to the TTC, the TTC's productivity will be increased, and the TTC's fare revenue will be increased, without an increase in the total cost of operations.

160 Bathurst North

City wards: North York Centre, North York Spadina
Time periods: Evening, Saturdays, Sundays and holidays

It is recommended that the 160 BATHURST NORTH route be removed after 7:00 p.m., on Saturdays, Sundays and holidays, to reduce operating costs. No customers would lose service, as service is also provided on this section of Bathurst Street by the 7 BATHURST route.

The 160 BATHURST NORTH route provides a supplementary service to the section of Bathurst Street north of Wilson Avenue, to provide a connection to Wilson Station on the Yonge-University-Spadina Subway. Service on this section of Bathurst Street is also provided by the 7 BATHURST route, which continues south on Bathurst Street and connects to Bathurst Station on the Bloor-Danforth Subway. During the daytime hours, seven days a week, and during the early evening from Monday to Friday, the 160 BATHURST NORTH route continues north of Steeles Avenue to Centre Street, providing service outside Toronto under contract for the City of Vaughan.

The financial performance of the 160 BATHURST NORTH does not meet the TTC's financial standard at any time of the week. The TTC's service standards require that, where possible, changes be made to improve the financial performance of unsatisfactory routes, either by increasing ridership on the route or by reducing operating costs. Three approaches are being taken to improve the financial performance of this route, as described below.

Removal of Saturday, Sunday, and holiday evening service

Evening service on the 160 BATHURST NORTH route on Saturdays and Sundays operates between Wilson Station and Steeles Avenue, with no contracted service for the City of Vaughan north of Steeles Avenue at these times. The recommended removal of the 160 BATHURST NORTH route during the evening on Saturdays, Sundays, and holidays would reduce costs, by requiring two fewer buses than at present. All of the stops which are served by the 160 BATHURST NORTH route would continue to be served by the 7 BATHURST, 96 WILSON or 165 WESTON RD NORTH routes.

The change would make service worse for approximately 130 customer-trips each Saturday and approximately 90 customer-trips on each Sunday and holiday, by requiring an additional transfer. It would also, however, improve the financial performance of the route, and thus also improve the financial situation of the entire TTC system. The service change is recommended for this reason.

Discussion with Vaughan Transit of possible routing changes

The 160 BATHURST NORTH route provides a connection to the TTC system for customers travelling to or from points in the City of Vaughan, The operation north of Steeeles Avenue is provided by the TTC under contract to, and paid-for by, the City of Vaughan, and is part of the regular Vaughan Transit route network.

TTC staff will discuss with staff from Vaughan Transit whether changes should be made to the 160 BATHURST NORTH route which would allow the operating cost within Toronto to be reduced, while still providing a satisfactory service in Vaughan.

Service reductions on 160 BATHURST NORTH

Based on the ridership level and financial performance of this route within Toronto, the interval between buses on the 160 BATHURST NORTH route during the morning and afternoon peak periods from Monday to Friday would be increased from 20 minutes to 30 minutes, the interval between buses between 9:00 a.m. and 3:00 p.m. and after 7:0 p.m. from Monday to Friday would be increased from 24-25 minutes to 40 minutes, and the interval between buses on Saturdays, Sundays and holidays would be increased from 24 minutes to 35 minutes. The City of Vaughan pays for the cost of operation on this route north of Steeles Avenue, and these service changes would affect the service that is operated for Vaughan Transit. TTC staff will discuss with Vaughan Transit whether the service reductions are acceptable to them, or whether Vaughan Transit would prefer to pay the additional costs of operating the present more-frequent service within Toronto.

Orion VI low-floor buses -- Research on increasing capacity

TTC staff are investigating whether modifications can be made to the fleet of Orion VI low-floor buses to increase their capacity to carry customers as part of the ongoing low-floor bus test program.

The financial performance of sections of the 7 BATHURST, 47 LANSDOWNE, and 161 ROGERS RD routes does not meet the TTC's financial standard at certain times of the week, as listed in Appendix B. The TTC's service standards require that, where possible, changes be made to improve the financial performance of unsatisfactory routes, either by increasing ridership on the route or by reducing operating costs.

One reason for the unsatisfactory financial performance, even at times when ridership is fairly high, is that the capacity of the Orion VI low-floor buses is lower than other buses in the TTC's fleet. The vehicle loading standard for these buses, as shown in Section 1, is 50 during peak periods and 28 to 35 at off-peak times, compared to 57 during peak periods and 36 to 49 at off-peak times for other types of buses. The Orion VI buses have only 28 seats, compared to 36 to 39 on other types of buses. The lower capacity of the Orion VI buses means that more buses are required to carry the same number of customers, and that operating costs are higher as a result.

By increasing the capacity of the Orion VI buses, operating costs on the 7 BATHURST, 47 LANSDOWNE, and 161 ROGERS RD routes could be reduced. Service at busy times can be made slightly less-frequent, and the same number of customers can be carried on fewer buses.

TTC staff will evaluate different ways that the capacity of the Orion VI buses could be increased, such as by installing more seats. Recommendations will be presented to the Commission along with the results of the overall low-floor bus test program.

Service reductions on other routes

The financial performance of each of the following services does not meet the TTC's minimum financial standard. Service changes will be made to reduce the cost of operation, in most cases by reducing the number of buses used on the route.

4 Annette - Beginning in September 1999, the interval between buses in the afternoon peak period from Monday to Friday has been increased from 12 minuets to 15 minutes. Beginning in January 2000, the interval between buses between 9:00 a.m. and 3:00 p.m. from Monday to Friday will be increased from 18 to 24 minutes. After 10:00 p.m. from Monday to Friday and until 7:00 p.m. on Sundays, the interval between buses will be increased from 20 minutes to 30 minutes. After 10:00 p.m. on Saturdays and after 7:00 p.m. on Sundays, the interval between buses will be increased from 30 minutes to 60 minutes.

49 Bloor West - Beginning in January 2000, the interval between buses during the morning peak period from Monday to Friday will be increased from 7 minutes to 9 minutes. Between 7:00 and 10:00 p.m. from Monday to Friday, the interval between buses will be increased from 13 minutes to 26 minutes.

21 Brimley - Beginning in January 2000, the interval between buses after 10:00 p.m. from Monday to Friday will be increased from 20 minutes to 30 minutes.

20 Cliffside - Beginning in January 2000, the interval between buses west of Kennedy Road during the morning and afternoon peak periods will be increased from 11 minutes to 22 minutes. On Midland Avenue, the busiest part of the route, the interval will remain at 1 minutes. The 113 DANFORTH route will continue to provide supplementary service west of Danforth Road to Main Street Station.

23 Dawes - Beginning in September 1999, the interval between buses in the afternoon peak period from Monday to Friday has been increased from 6 minutes to 8 minutes.

15 Evans - Beginning in January 2000, the interval between buses after 10:00 p.m. from Monday to Friday will be increased from 20 minutes to 40 minutes.

14 Glencairn - Beginning in January 2000, the interval between buses during the morning and afternoon peak periods from Monday to Friday will be increased from 16 minutes to 24 minutes.

139 Huntingwood - Beginning in January 2000, the interval between buses during the morning and afternoon peak periods from Monday to Friday will be increased from 15-18 minutes to 30 minutes. The 85 SHEPPARD EAST route will continue to provide supplementary frequent service west of Victoria Park Avenue to Sheppard Station.

110 Islington South - Beginning in September 1999, the interval between buses during the morning peak period from Monday to Friday has been increased from 5 minutes to 6 minutes. Beginning in January 2000, the interval between buses on the 110A ISLINGTON SOUTH (Islington Stn-Long Branch via Horner and Browns Line) service between 7:00 and 10:00 p.m. from Monday to Friday will be increased from 30 minutes to 60 minutes; there will be no change to the present 30 minute interval on the 110 ISLINGTON SOUTH (Islington Stn-Lake Shore) service.

107 Keele North - Beginning in January 2000, the interval between buses between 7:00 and 10:00 p.m. from Monday to Saturday will be increased from 30 to 40 minutes.

43 Kennedy - Beginning in September 1999, the interval between buses during the morning peak period from Monday to Friday has been increased from 6 minutes to 7 minutes.

30 Lambton - Beginning in January 2000, the interval between buses during the morning and afternoon peak periods from Monday to Friday will be increased from 20 minutes to 30 minutes.

47 Lansdowne - Beginning in January 2000, the interval between buses south of St. Clair Avenue to Queen Street after 10:00 p.m. on Sundays will be increased from 12 to 15 minutes. The interval between buses north of St. Clair Avenue to Yorkdale station will be increased from 24 minutes to 48 minutes after 10:00 p.m. from Monday to Saturday, from 20 minutes to 40 minutes until 10:00 p.m. on Sundays, and from 24 minutes to 45 minutes after 10:00 p.m. on Sundays.

46 Martin Grove - Beginning in January 2000, the interval between buses after 10:00 p.m. on Sundays will be increased from 30 minutes to 40 minutes.

132 Milner - Beginning in January 2000, the interval between buses in the morning peak period from Monday to Friday will be increased from 12 minutes to 16 minutes, and the interval between buses after 7:00 p.m. from Monday to Friday will be increased from 23 minutes to 30 minutes.

62 Mortimer - Beginning in September 1999, the interval between buses during the afternoon peak period from Monday to Friday has been increased from 9 minutes to 11 minutes.

103 Mt Pleasant North - Beginning in January 2000, the interval between buses after 7:00 p.m. from Monday to Friday will be increased from 15 minute to 30 minutes.

133 Neilson - Beginning in January 2000, the interval between buses after 10:00 p.m. on Sundays will be increased from 15 minutes to 23 minutes.

63 Ossington - Beginning in September 1999, the interval between buses during the afternoon peak period from Monday to Friday has been increased from 5 minutes to 6 minutes, and the interval between buses before 7:00 p.m. on Saturdays has been increased from 8 minutes to 10 minutes.

67 Pharmacy - Beginning in January 2000, the interval between buses north of Highway 401 to Steeles Avenue between 9:00 a.m. and 3:00 p.m. from Monday to Friday will be increased from 30 minutes to 60 minutes, and all day on Saturdays will be increased from 20 minutes to 40 minutes.

501 Queen - Beginning in January 2000, the interval between streetcars after 10:00 p.m. on Saturdays will be increased from 8 minutes to 10 minutes.

109 Ranee - Beginning in January 2000, the interval between buses after 10:00 p.m. from Monday to Friday will be increased from 23 minutes to 45 minutes.

71 Runnymede - Beginning in September 1999, the interval between buses during the morning and afternoon peak periods from Monday to Friday has been increased from 12 minutes to 15 minutes. Beginning in January 2000, the interval between buses north of Runnymede Station between 9:00 a.m. and 3:00 p.m. from Monday to Friday will be increased from 15 minutes to 30 minutes.

86 Scarborough - Beginning in January 2000, the interval between buses east of Kingston Road to Beechgrove Drive will be increased from 20 minutes to 30 minutes during the morning and afternoon peak periods from Monday to Friday, and from 30 minutes to 60 minutes between 9:00 a.m. and 3:00 p.m. from Monday to Friday. Also beginning in January 2000, the interval between buses north of Sheppard Avenue to the Toronto Zoo during the morning peak period from Monday to Friday will be increased from 20 minutes to 30 minutes.

84 Sheppard West - Beginning in January 2000, the interval between buses north of Sheppard Avenue on Avenue Road, Signet Drive, and Norelco Drive during the morning and afternoon peak periods from Monday to Friday will be increased from 24-27 minutes to 32 minutes. Also beginning in January 2000, the interval between buses north of Sheppard Avenue on Oakdale Road and Norfinch Drive during the morning and afternoon peak periods from Monday to Friday will be increased from 24-27 minutes to 32 minutes.

134 Tapscott - Beginning in January 2000, the interval between buses north of Centennial College to Finchdene Square between 9:00 a.m. and 3:00 p.m. from Monday to Friday will be increased from 17 minutes to 30 minutes.

81 Thorncliffe Park - Beginning in January 2000, the interval between buses after 11:00 p.m. on Saturday, Sundays, and holidays will be increased from 12 minutes to 30 minutes. The 25 DON MILLS route will continue to provide frequent supplementary service on Pape Avenue and Overlea Boulevard.

69 Warden South - Beginning in January 2000, the interval between buses between 9:00 a.m. and 3:00 p.m. and between 7:00 p.m. and 10:00 p.m. from Monday to Friday will be increased from 15 minutes to 22 minutes. Also beginning in January 2000, buses on Saturdays will operate only south on Warden Avenue and north on Birchmount Road.

94 Wellesley - Beginning in September 1999, the interval between buses on 3:30 and 6:30 p.m. on Saturdays has been increased from 10 minutes to 12 minutes.

112 West Mall - Beginning in January 2000, buses north of Renforth Drive/International Boulevard between 9:00 a.m. and 3:00 p.m. from Monday to Friday will operate only north on Skyway Avenue, Attwell Drive, and Brockport Drive, west on Disco Road and south on Carlingview Drive.

98 Willowdale-Senlac - Beginning in January 2000, the interval between buses during the morning and afternoon peak periods from Monday to Friday will be increased from 15 minutes to 20 minutes on Senlac Road, Grantbrook Street, and Cactus Avenue, and from 30 minutes to 40 minutes on Willowdale Avenue.

96 Wilson and 165 Weston Rd North - Beginning in January 2000, the interval between buses east of Wilson Station to York Mills Station after 10:00 p.m. on Saturdays will be increased from 11 minutes to 22 minutes; the interval between buses west of Wilson Station will remain at 11 minutes.

97 Yonge - Beginning in January 2000, the interval between buses between 7:00 p.m. on Saturdays will be increased from 16 minutes to 24 minutes and the interval between buses before 7:00 p.m. on Sundays will be increased from 12 minutes to 18 minutes. Also beginning in January 2000, the interval between buses after 10:00 p.m. on Saturdays and after 7:00 p.m. on Sundays will be increased from 20 minutes to 40 minutes.

95 York Mills - Beginning in January 2000, the interval between buses east of Scarborough College on Military Trail and Lawson Road to Rouge Hill GO Station in the morning and afternoon peak periods from Monday to Friday will be increased from 9-13 minutes to 18-26 minutes. Also beginning in January 2000, the interval between buses east of Scarborough College on Ellesmere Road to Kingston Road in the morning and afternoon peak periods from Monday to Friday will be increased from 9-13 minutes to 18-26 minutes.

Thanks to Pat Scrimgeour and the TTC for their help in getting this information.